Terms, refunds, and privacy.

1. Who we are

C Squared Industries, LLC is a Florida limited liability company at 5251 NW 49th Ave, Ocala, FL 34482. On this page, "we" and "us" mean C Squared Industries, LLC, and "you" means the person or business buying a service from us.

2. What we sell

We sell a managed Personal AI Assistant service on a monthly subscription: a dedicated server used only for your assistant, the assistant itself delivered through Telegram, connection of your email, calendar, file storage and CRM accounts through one-click consent links, one custom workflow, weekly backups, security patching, and support Monday to Friday, 9 to 6 Eastern. We are a service business: you are buying an outcome we operate on your behalf, not a software license.

Open-source software. The assistant is built on Hermes Agent by Nous Research, used under the MIT License, together with other open-source components that each keep their own license terms.

C Squared Academy programs are not yet sold online. Terms for those will be published when enrollment opens.

3. Fees and billing

Prices are in US dollars and exclude any applicable taxes.

• Setup, $1,200 one time. Due on signing. Covers provisioning, the onboarding session, the first custom workflow and first-week tuning. Non-refundable.
• Standard, $150 per month. Includes a monthly AI usage allowance of $25 at our cost, about 2,000 messages.
• Power, $225 per month. Same assistant and model as Standard with a $50 monthly allowance, about 4,000 messages.
• Additional usage, $10 on request. The allowance is a hard cap on the AI key dedicated to your assistant, so your cost cannot exceed the stated fee without your asking. We notify you at 80%, 95%, and 100%. When the cap is reached the assistant says so and pauses; we add $10 of extra usage when you ask in writing.
• Custom workflow work beyond the first is quoted in writing, from $250.
• Leaving is free. When the service ends you receive an export of your data and a complete copy of your assistant's setup as an encrypted download, with our keys removed. It is a copy of files, not a running service; we don't transfer hosting, the messaging bot or any accounts. Setting it up on hosting you provide is quoted as custom workflow work if you want it. Described in the service agreement.

The monthly fee is due in advance each month from your start date and billed automatically to the card on file. Card details are handled by our payment processor and never touch our systems. Sustained bulk automation such as mass campaigns or continuous scraping needs a plan adjustment agreed in writing first.

You may switch between Standard and Power with fifteen days' written notice, effective on the next billing date.

If a payment fails we retry and contact you. If it stays unpaid more than fifteen days we may pause the service after telling you first. A paused server is kept for at least thirty days before it is removed, so nothing is lost.

4. Cancellation and refunds

The service is month to month with no minimum term and no termination fee. Either of us can end it with thirty days' written notice; email is fine. You keep the service through the notice period. We don't prorate or refund unused days.

The setup fee is not refundable, because the work it pays for is done at the start.

The time-back commitment. We build and set up the assistant to give you back working time every week, time you can spend on whatever you choose, through drafting, summarizing, scheduling, record-keeping and reminders. We don't promise a specific number of hours. If after your first full calendar month you tell us in writing that the assistant has not materially reduced your workload, we will review your usage with you and reconfigure the assistant and its custom workflow at no charge. If at the end of the following month you are still unsatisfied, we refund that second month's service fee and you may leave without the notice period. This is your sole remedy under this commitment and it is not a warranty of any specific result.

If something we operate is materially broken for a meaningful stretch of a billing period, tell us and we'll credit it.

5. What we ask of you

You are responsible for the accounts you connect and for having the right to connect them. You'll read important drafts before they go out under your name. You won't use the service to send messages that violate telephone or messaging consent law, and you won't use it for bulk campaigns or scraping without agreeing a plan with us first. Your Telegram account is your identity to the assistant, so we ask you to protect it with the settings we walk you through at onboarding and to tell us right away if a device is lost or stolen.

6. What we can and can't promise

We operate your service with reasonable skill and care, monitor it, patch it, back it up, and respond to issues within one business day. AI systems are probabilistic and occasionally get something wrong; where accuracy matters, keep a person in the loop. We don't guarantee specific revenue outcomes. The one commitment with a stated remedy is the time-back commitment above.

To the extent the law allows, our total liability for any claim relating to a service is limited to the amount you paid us for that service in the three months before the claim arose.

7. Offboarding

When the service ends we revoke every account authorization you granted, delete the assistant's Telegram bot, and destroy the server and its backups. On request we delete anything else we hold about you within thirty days.

8. Privacy

We collect what you give us directly: your name, email, phone number, what you tell us about your business, and whatever is needed to operate the service. We use it to deliver the service and to talk to you about it. We don't sell it.

Your assistant runs on a dedicated server in United States data centers. Its memory and any files it saves live only on that server and are never pooled with another client's, and a new client's server is never made from a copy of yours. Requests to AI model providers go through a routing service configured not to log or retain prompt content beyond what is needed to serve the request; we don't enable optional training or retention features.

The third parties we rely on, by role: a hosting provider, an AI model routing service and the model vendors behind it, a connection platform that holds the access tokens you grant (revocable by you at any time), a cloud browser service for websites that block automated visitors, a messaging platform (Telegram), and a payment processor. We tell you in writing before adding a processor of a new kind, and the current list is available on request. Your own accounts stay with their existing providers under their terms.

To see, correct, export, or delete what we hold about you, email info@csquaredindustries.com. We notify you without undue delay, and within seventy-two hours of confirming it, of any incident affecting your data.

9. Changes

We may update these terms. If a change materially affects you, we email you at least thirty days before it takes effect, and you can cancel before it does. Price changes on an existing subscription get the same notice.

10. Governing law

These terms are governed by the laws of the State of Florida.

11. Contact

C Squared Industries, LLC
5251 NW 49th Ave
Ocala, FL 34482
info@csquaredindustries.com